By Kevin D.
Williamson
Saturday, July
23, 2022
Howard Schultz should have listened to me.
A decade ago, I wrote a book in which I observed that one of New York City’s most infamous and
intractable municipal problems — its lack of public restrooms — had been in
part solved by the private sector, and by one business in particular:
Starbucks. That was the case in my neighborhood, at least: On any given
afternoon, the Starbucks at Park Row and Beekman would have a restroom line 10
or 20 long, mostly European tourists carrying Century 21 shopping bags — it
must have been in a guidebook somewhere.
It was a classic case of the private
sector creating a public good while bringing in new customers. But the public
sector has to do its part, too, when it comes to basic services such as public
safety. Starbucks CEO Howard Schultz has been a lifelong champion of the kind
of sentimental urban progressivism that has helped to turn the public spaces of
cities such as Portland and Philadelphia — and, unhappily, New York — into
part-time homeless shelters and makeshift psychiatric wards.
And now his business is paying the price
for that.
Only a few years after opening all of its
bathrooms to the general public as a grand social-justice gesture, the coffee
chain is closing stores around the country — mostly in big, progressive,
Democrat-run cities — because the locations have become
too dangerous for customers and staff. Homeless people camp in the bathrooms or
make mad scenes in the cafes. So many junkies are using Starbucks restrooms to
shoot up that the company has been obliged to
install needle-disposal boxes in some of its stores — Welcome to Portland! —
and the employees who had to clean up those messes understandably complained
about possible exposure to HIV and hepatitis.
Here are two things that don’t go together
very well: 1) Selling caffeinated adult milkshakes for six bucks a cup and 2)
hepatitis.
Schultz, who describes himself as a “lifelong
Democrat” and who is big on the issues you’d
expect the CEO of Starbucks to attend to — gay marriage, climate change, etc. —
has toyed around
with running for president a couple of times, and promised a politics based on a “deep level of compassion and
empathy for the American people.”
But what Americans need from their
government isn’t compassion and empathy. Americans need safe streets, clean and
orderly public places, effective law enforcement, and security in their persons
and property. That isn’t the sort of thing that you get from Kshama Sawant
and the Socialist Alternative crackpots in Seattle’s city government — it’s the kind of thing
you get from hardheaded practical city leaders of the kind Rudy Giuliani used
to be before he decided to become Donald Trump’s
drunk monkey-butler.
They’re closing five Starbucks
stores in Seattle, the chain’s hometown — and so far, they
aren’t closing any in Provo, Utah. There’s a reason for that.
There are whispers that this is a covert
campaign against union organizers in Starbucks stores, but I think Schultz is
starting to understand in a practical way what Democratic governance means for
a big city: He complains that the municipal governments in question have “abdicated their responsibility” when it comes to law enforcement and mental health. Yes, they have.
But so has Howard Schultz, who was bullied
into making a groveling apology after Starbucks employees in Philadelphia
declined to let two men, who had not bought anything, use the café’s restroom.
The men were black and were arrested when they refused to leave. Starbucks
apologized, changed its bathroom policy, fired the employee who called the
police, and paid the two
men an undisclosed sum of money. Which is to say, Starbucks buckled under precisely the kind of
nonsensical woke cultural politics that is ruining the cities where Starbucks
now finds itself forced to close stores.
Portland and Seattle won’t enforce order
in their cities — and Starbucks won’t enforce the rules in its own stores,
because doing so puts the company on the wrong side of the sophomoric
social-justice sensibilities that Howard Schultz unfortunately shares.
Woke capital plants the seeds of its own
destruction — and cowardice is its own punishment.
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